| PROBLEM |
SITUATION |
SOLUTION |
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| All the indicator lights are flashing. |
- Machine not prepared for use.
- Water level is too low.
- Water container not fitted correctly
- No T DISC in machine.
- T DISC not read or damaged.
- Piercing unit blocked.
- The machine may require descaling.
- Internal machine fault.
|
- Follow the procedure "Preparing Your Machine for Use".
- Refill the water container.
- Place a T DISC, label side down, on the T DISC holder and close the brew mechanism.
- Clean the bar code reading window or replace the T DISC.
- Remove and clean the piercing unit.
- Descale the machine following the "Descaling" procedure.
- Contact Tassimo Customer Service
1-877-TDISCS1 (1-877-834-7271).
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| The machine will not move past STANDBY. |
The brew mechanism may not be closed properly. |
Make sure that a T DISC is placed on the T DISC holder and the brew mechanism is firmly closed. |
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| The "Auto Mode"
is not working. |
Bar code reader may not be able to read the T DISC label. |
Clean the bar code reading window. Replace the T DISC. You can still enjoy your preferred drink by using the "Manual Mode". |
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| My cup is overflowing. |
Each drink has been formulated to produce the perfect amount of liquid. Be sure that you are using the right sized cup for your drink. |
Ensure that you use the following recommended cup sizes: |
| Espresso |
3 oz / 90 ml cup |
| Filter Coffee, Café Crema, Cappuccino, Latte, Tea and Chocolate |
11 oz / 325 ml cup |
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| My cup doesn’t fit. |
The cup stand is too close to the brew mechanism. |
Try lowering the cup stand to fit your cup. You can also temporarily remove the cup stand and drip tray, leaving the backsplash in place. |
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| Liquid is splashing out of the cup. |
Cup is placed too far away from the brew mechanism. |
Adjust the height of the cup stand up to ensure that the cup is closer to the
brew mechanism. |
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| The machine is leaking from the brew mechanism. |
- T DISC is damaged or leaking.
- The piercing unit is not fitted properly.
|
Press the start/stop button to stop the brew cycle. Slowly open the brew mechanism, remove the T DISC, and clean the inside of the brew mechanism. Remove and refit the piercing unit. |
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| The machine is leaking from the bottom. |
- Drip tray is full of water.
- Backsplash is not properly fitted.
- Water expansion outlet is not properly descaled.
- Water container is not properly fitted
- Piercing unit is missing or damaged (check the rubber seal around it)
|
TURN OFF AND UNPLUG MACHINE
- Empty the removable drip tray.
- Remove and refit the backsplash, cup stand, and drip tray back on the machine.
- Clean the water expansion outlet using a clean cloth moistened with white vinegar.
- Refit the water container.
- Refit piercing unit if available; or call customer service for replacement piercing unit and replace
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| My drinks are brewing smaller than usual. |
The machine may require descaling. |
Descale the machine following the "Descaling" procedure. |
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| I have lost my cleaning disc. |
A cleaning disc is needed to rinse and descale the machine. |
Contact Tassimo Customer Service
1-877-TDISCS1 (1-877-834-7271). |
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| My machine is not operating; there are no lights illuminated. |
The electrical supply may not be connected properly. |
Check that the machine is properly plugged into the electrical supply. Check the on/off switch at the back of the machine. |
